Each piece is carefully handcrafted by our artisan knitters. Simple accessories like scarves or hats typically take 3-5 days, while complex sweaters can take 1-2 weeks. We'll provide an estimated completion time when you place your order.

We use premium natural fibers including 100% merino wool, organic cotton, alpaca, and cashmere blends. All our yarns are carefully sourced for softness, durability, and hypoallergenic properties. Each product listing specifies the exact materials used for your reference.

Hand washing in cool water with gentle detergent is recommended. Lay flat to dry away from direct sunlight. For wool items, use wool-specific detergent. Never wring or twist wet knits. We include detailed care instructions with every order, and each product page lists specific care requirements.

Yes! We offer many hypoallergenic options including organic cotton and bamboo fiber blends. Our merino wool is superfine and much softer than regular wool. If you have specific sensitivities, please contact us and we can recommend the best materials for your needs from our available product range.

We accept returns within 30 days of delivery for unused items in original condition. All sales are final due to the handmade nature of our products, unless there's a manufacturing defect. If you're not satisfied with sizing, we offer free exchanges within 14 days. Return shipping costs are covered by us for defective items or our errors.

Each product page includes detailed size charts with measurements. Our knits have natural stretch, so we recommend measuring your favorite similar garment for comparison. When in doubt, contact us with your measurements - we're happy to recommend the best size from our available options.

Yes! We provide complimentary gift wrapping for all orders. Your items will be beautifully packaged in eco-friendly materials with a handwritten note if requested. For special occasions, we can include seasonal touches or custom gift messages at no extra charge.

Every stitch is crafted by hand using traditional techniques passed down through generations. This creates unique texture, superior drape, and exceptional durability that machine production can't match. Each piece has its own character and subtle variations that make it truly one-of-a-kind. Plus, you're supporting sustainable, slow fashion practices.

Once your order is confirmed, we'll send updates on the crafting progress. When shipped, you'll receive tracking information via email. You can also visit our Order Tracking page to check your order status anytime. For additional updates, feel free to contact us directly.